Privacy Policy

TERMS OF USE

Prestige Homes of Victoria Pty Ltd, trading as Christie's International Real Estate Victoria ("the Agency") appreciates and values the relationship we have with you. However, to provide you with professional real estate advice, services and products, we do need to ask you for information about yourself and your needs. We will ensure that this information is protected from misuse. This Policy Statement outlines how we undertake to do this.

1. Website

In general, you can visit the Agency's Internet site without telling us who you are. The amount of information that you provide to the Agency will depend on the range and number of services that you choose to use. Particular sections of this Internet site may require you to send the Agency personal information, including your name and email address.

By visiting our Internet site, you are accepting the practices described in this Privacy Policy. The Agency adopts and is bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), as amended from time to time. By communicating with us or by requesting our services, you consent to the practices described in this Statement. By visiting this website and by participating in an online enquiry, you also consent to the practices described in this Statement.

2.2 Cookies

The Agency may use cookies on its website from time to time. This may involve the collection of personal information about you, including your habits when accessing parts of the Agency's Internet site and any personal information you provide.

You can prevent this collection of information by disabling your web browser from accepting cookies. This will not prevent you from accessing the Agency's Internet site; however, it may prevent you from utilising all features of the Agency's Internet site.

2.3 Requested Personal Information

At various stages, you may be requested to provide the Agency with personal information, including but not limited to your contact details. Personal information will only be requested if it is necessary to provide a service to you or if it is required by law.

Such a request may arise if you ask the Agency to provide you with information or services. In addition to our Internet site, the Agency may collect information from or about you, including your name, gender, address, telephone numbers and email address.

Personal information may be collected, including but not limited to:

(a) When you make any enquiry by telephone, mail, face-to-face, via our website or through an application or registration form;

(b) When you engage us or discuss engaging us to provide services or advice to you;

(d) When you provide your details at an Open for Inspection, auction or other Agency activities;

(e) When you visit our website, send us an email or complete an online enquiry;

(f) Any other collection of information incidental to, directly or indirectly related to, a service or product we may provide to you.

3. Use and Disclosure

The Agency will not use or disclose, and will use reasonable endeavours to prevent the use or disclosure of, information provided by a user to the Agency for a purpose other than the primary purpose of collection (a secondary purpose), except to the extent that:

(a) The secondary purpose is related to the primary purpose for collection and you would reasonably expect the Agency to use or disclose the information for the secondary purpose;

(b) You have consented to the use of the information for the secondary purpose;

(c) Information provided by you, including information relating to transactions, may appear in aggregate form for statistical purposes within the Agency or to third parties;

(d) Disclosure may be necessary to enforce any agreement between you and the Agency;

(e) Disclosure may be necessary where the Agency has reason to suspect unlawful activity and uses or discloses the information as part of its investigation or reporting obligations;

(f) Disclosure is required or authorised by law;

(g) Information is provided in cooperation with any government authority;

(h) Information is used for market research or product development by the Agency or its third-party consultants.

Any personal information collected will be used and disclosed by us so that we can carry out our duties and responsibilities as a professional real estate agency, including at any time the sale or restructuring of our business. This may include the disclosure and transfer of personal information and files to a third party or new owner of part or all of the Agency's business.

In addition, you specifically authorise the following disclosures of your personal information:

• Disclosures incidental to the promotion and marketing of our services and products and to seeking potential clients;

• Disclosures to media organisations, online platforms, potential buyers, existing or prospective clients, property inspection consultants, tradespeople, owners corporations, financial institutions, government and statutory bodies, legal representatives, accountants, business consultants and other third parties as required by law;

• Disclosures to third-party consultants who may manage our database, computer systems, advertising and marketing activities;

• Disclosures to potential tenants, tradespeople and other parties involved in property management services;

• Disclosures to landlords, referees, tenancy database operators and other parties necessary to assess tenancy applications or address tenancy agreement breaches;

• Disclosures permitted under the Privacy Act 1988 (Cth) or required by law;

• Any other disclosures incidental to carrying out our functions as a professional real estate agency, including the sale or restructuring of part or all of our business;

• Disclosures necessary to investigate or resolve complaints concerning services provided by us or associated parties;

• Disclosures to professional advisers and consultants, including accountants, auditors, legal advisers, market research consultants, information technology consultants and related entities.

You also agree that we may add your personal information, including your name, address, mobile number, telephone number and email address, to our database. The Agency's database is used for ongoing marketing, market research and sales-related purposes and to advise you of services we may provide.

Our marketing activities may include sending promotional material and property-related information.

If at any time you wish to cease receiving such information, please contact the Privacy Officer at:

Level 1, 31–33 Knox Street, Double Bay NSW 2028

2 Daly Street, South Yarra VIC 3141

or via email at contact@cirevictoria.com.au

and request that your details be removed from our mailing list.

4. Access and Correction

4.1 Where the Agency collects information from you, we will provide access to your information (subject to any reasonable charge advised to you beforehand) except where:

(a) The request is frivolous or vexatious;

(b) Providing access would have an unreasonable impact on the privacy of others;

(c) The information relates to existing legal dispute resolution proceedings and would not otherwise be accessible through discovery processes; or

(d) Providing access would reveal the Agency's intentions in negotiations with you and prejudice those negotiations.

4.2 Where information about you is found to be incorrect, incomplete or out of date, the Agency will correct, update, erase or amend the information as appropriate.

To amend or update your details, please write to:

Level 1, 31–33 Knox Street, Double Bay NSW 2028

2 Daly Street, South Yarra VIC 3141

or via email at contact@cirevictoria.com.au

4.3 The Agency does not rent, sell or otherwise disclose your personal information to any other organisation without your consent, except where permitted by law and as outlined in this Privacy Policy.

5. Links from this Site

The Agency may link to other Internet sites within its group of companies. These sites have their own privacy policies and are not subject to this Privacy Policy.

We recommend that you carefully review any privacy policy or terms and conditions appearing on linked websites before disclosing personal information.

The Agency is not responsible for privacy practices on linked websites.

6. Security

The Agency stores personal information using industry-standard security measures to safeguard it from misuse, disclosure, alteration or destruction.

By using the Agency's Internet site, you acknowledge that the Internet is inherently insecure and that the Agency can only use its best endeavours to protect your information and cannot provide any absolute assurance regarding security.

The Agency will not be liable for any breach of security or unintended loss or disclosure of information.

Please be aware that there are risks associated with transmitting information via email or online forms.

7. Changes to Privacy Policy

The Agency may amend or modify this Privacy Policy from time to time by posting the updated Privacy Policy on its website.

You should review this Privacy Policy regularly to ensure you are familiar with the current version.

Feedback, Questions or Problems

The Agency welcomes feedback regarding this Privacy Policy.

If you have any questions, concerns or complaints, please contact:

Privacy Officer

Level 1, 31–33 Knox Street, Double Bay NSW 2028

2 Daly Street, South Yarra VIC 3141

Email: contact@cirevictoria.com.au

If your personal information is not provided to us, and you do not consent to the uses described in this Privacy Policy, we may not be able to carry out our duties and responsibilities as a professional real estate agency.